Privacy Policy – White Candle Spa

Welcome to White Candle Spa (https://whitecandlespas.in/). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

a) Personal Information

We may collect the following personal details:

  • Full Name
  • Phone Number
  • Email Address
  • Booking details (date, time, service selected)
  • Any information submitted via forms

b) Health Information (Optional)

  • Medical conditions (if voluntarily shared)
  • Allergies or sensitivities

This is used strictly to ensure safe and effective treatments.

c) Technical Data

We may automatically collect:

  • IP Address
  • Browser type
  • Device information
  • Usage data via cookies

2. How We Use Your Information

We use your data to:

  • Manage appointments and bookings
  • Provide customer support
  • Improve our website and services
  • Ensure client safety during treatments
  • Send updates, offers, and reminders (with consent)

3. Communication & Consent (Important Section)

By signing up, booking an appointment, or submitting your details on our website, you (the client) explicitly provide opt-in consent to White Candle Spa to communicate with you via:

  • RCS messages
  • SMS (Text Messages)
  • Voice Calls
  • Email
  • WhatsApp Messages

These communications may be used for:

  • Authentication & verification (e.g., OTPs)
  • Appointment confirmations and reminders
  • Service-related updates
  • Promotional offers, discounts, and marketing campaigns

You can opt-out of promotional communications at any time by:

  • Clicking the unsubscribe link (in emails)
  • Contacting us directly

Note: Transactional and service-related communications may still be sent even after opting out of marketing messages.

4. Sharing of Information

We do not sell or rent your personal information.

We may share data:

  • With trusted third-party providers (payment gateways, CRM tools, messaging platforms)
  • When required by law or legal authorities
  • To protect our rights and safety

5. Cookies & Tracking Technologies

We use cookies to:

  • Enhance user experience
  • Analyze traffic and behavior
  • Improve performance

You can disable cookies in your browser settings.

6. Data Security

We implement reasonable security measures:

  • Secure servers and hosting
  • Controlled access to data
  • Monitoring for threats

However, no system is completely secure.

7. Data Retention

  • Data is retained only as long as necessary
  • You may request deletion anytime

8. Your Rights

You have the right to:

  • Access your data
  • Update or correct information
  • Request deletion
  • Withdraw marketing consent

9. Third-Party Links

We are not responsible for external websites linked on our platform.

10. Children’s Privacy

Our services are intended only for individuals 18 years and above.

We do not knowingly collect data from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically.

Changes will be reflected on this page.

12. Contact Information